Terms Conditions St George & Sutherland Community College

Terms Conditions

Terms & Conditions

COVID-19 - CONDITIONS OF ENTRY

So SGSCC can maintain our Covid Safe environment it is a condition of entry that all staff, students, clients, tutors, visitors and contractors do not enter SGSCC premises if they have cold or flu like symptoms.

If an employee or student has a fever or becomes unwell while on College premises or programs the person will be requested to leave the premises to attend, as soon as possible, a General Practitioner for medical assessment. Assistance will be given if needed.

If a client has a fever or becomes unwell their family, carer or responsible person will be contacted to come and pick up the client.

ENROLMENT

Enrolment prior to class commencement is essential.
NB: Enrolments are open to all persons over the age of 15 years (except for programs designed for children).  

MATERIAL COSTS

Any additional costs will be detailed by your tutor, most practical classes will incur some material costs and these are kept as low as possible

PRICING

Course and material prices are subject to change at any time without notice.

CONCESSIONS

Seniors Concessions

A 5% discount on all courses offered on presentation of a NSW State Government Seniors Card. Concessions will ONLY be granted at the time of enrolment. Seniors Card cannot be used in conjunction with Centrelink Concessions. At this time we are unable to process Seniors Concessions through Online Enrolment. Seniors Computer Courses are available on receipt of the State Government Seniors Card or Counter letter from Centrelink.

Concessions

A $25 flat discount is given on most courses, unless otherwise specified, to people in receipt of a FULL CENTRELINK or FULL VETERANS AFFAIRS SERVICE PENSION ONLY. Concessions will ONLY be granted at the time of enrolment, and only on presentation of a current counter letter from Centrelink or provide proof of FULL VETERANS AFFAIRS PENSION describing the nature of your FULL pension or that you are unemployed. Limit one concession per term, per individual.  At this time we are unable to process Concessions through Online Enrolment.

TAX INVOICE & ENROLMENT CONFIRMATION

You will receive confirmation of your enrolment and tax invoice by email, or within 5 days if you do not supply an email address. If there is a problem we will notify you as soon as possible. This confirmation letter also serves as your receipt. If you have not received your letter within this time please contact us on 02 9528 3344.

REFUNDS, CREDIT NOTES AND TRANSFERS POLICY

NON-ACCREDITED COURSES

WHEN SGSCC CANCELS A COURSE

If the College cancels a course before commencement students will be offered either: 

  • A transfer to an alternative course
  • A credit note for future enrolment,   
  • A refund will be issued with no administration fee
  • All refunds will be paid to the person or organisation that originally paid the fees. 

REQUESTED BY A STUDENT

Before Commencement

MORE THAN SEVEN (7) DAYS BEFORE COURSE COMMENCEMENT

Transfers   

Subject to advance notice (> 7 days before commencement of the course) students may elect to transfer their enrolment to an alternative course. Payment already received will be credited to that alternative enrolment. If the alternative course fee is higher the student must pay the difference before commencement. If the alternative course is cheaper the College will refund the difference. This can be done by contacting customer service on 9528 3344. No admin fee applies.  

Credit Note for future enrolment 

Subject to advance notice (> 7 days before commencement of the Course) students may elect to request a credit note that may be applied to a future enrolment.
A numbered credit note will be raised and sent to the student and a note made to their electronic student record. When the student enrols in a future course the credit balance will be applied to the course fees. If the alternative course fee is higher the student must pay the difference before commencement. If the alternative course fee is lower the remaining balance will remain on their student record. This can be done by contacting customer service, in person, or by calling 9528 3344. No admin fee applies.

  • A credit note is valid for 12 months only.
  • Credit notes cannot be cashed out for a refund at expiry.
  • Credit notes are not transferable.

An enrolment credit may be used to purchase a gift voucher for future use;

Refunds

Subject to advance notice (> 7 days before Course Commencement) Students may seek a Refund by submitting a written request via enquiries@sgscc.edu.au

The College will refund the course fees paid less an administration fee of $25 (incl GST) within 10 working days.  

LESS THAN SEVEN (7) DAYS BEFORE COURSE COMMENCEMENT

Where a student elects to withdraw from a course with less than 7 days notice the College will give consideration (depending on the circumstances) to holding your course fees in credit or transfer to an alternative course.

A credit note is valid for 12 months and is for the purposes of enrolling in a future course at SGSCC and is subject to the terms and conditions set by the College.

  • A credit note is valid for 12 months only.
  • Credit notes cannot be cashed out for a refund at expiry.
  • Credit notes are not transferable.
  • An enrolment credit may be used to purchase a gift voucher for future use;
  • An administration fee of $25 will be deducted from your credit

NB: Where materials have been purchased as part of the enrolment fee, credit or transfer will be provided by the College

Other than in cases of extreme hardship no refunds are available less than 7 days before course commencement.

REFUNDS REQUESTED AFTER COMMENCEMENT

The College does not generally issue refunds to students who have commenced their course. Exceptions to this may include disruption to course delivery, substantive quality issues, and exceptional hardship.

Disruption to course delivery: In the unlikely event that the College is unable to deliver your course in full:

  • You have the right to choose whether you would prefer a refund of relevant tuition fees, accept a place in another course or a credit note.
  • Transfer: You may be offered enrolment in a suitable alternative course or provided a credit note for the purposes of enrolling in a future course at the College. Credit is valid for 12 months only. Credit notes cannot be cashed out for a refund at expiry.
  • Refund: The refund amount will be for the undelivered part of your course. The refund will be paid to you within 10 working days of the date on which the course ceased being provided.

Substantive quality issues

The College policy is that we will provide a quality learning experience. If a student believes that the course has not been a quality learning experience then redress and/or refund may be sought.  

Circumstances may include if the course delivered does not match what was promised in the course description, the quality of teaching, venue or equipment is not up to a reasonable standard. 

The Complaint matter will be reviewed by a staff member who may seek further information including the opinion of the tutor, an independent subject expert, and a survey of opinions of other class members. Depending on the resolution of the complaint, if the complaint is substantiated the College may issue a full refund, a partial refund or an offer of credit to the same course in a future term or a reassessment of the student.  

Refunds Requested For Hardship

If a student does not commence a course due to sickness or personal crises or commences a course and due to sickness or personal crises cannot continue, that student may be given due consideration for a partial refund once they have outlined their reasons in writing via enquiries@sgscc.edu.au

Any such refund is at the discretion of the College and may carry an administration fee of $25 incl GST. Substantiating evidence may be required. If a refund is approved, the refund will be paid within 10 working days of the date the Request for Refund is received.

Your Rights

This refund policy does not remove the right of a student to take further action under Australia’s consumer protection laws.

Should a student not be satisfied with the decision of the College, the matter may be referred to the NSW Department of Fair Trading.

ACCREDITED COURSES

SGSCC INTERNATIONAL Tuition Protection Service Provisions and Refunds

Please see SGSCC International Refund Policy:

INTP006 Tuition Protection Service Provisions and Refunds

SGSCC WORKSKILLS Payment of Fees and Refunds

Please see SGSCC WorkSkills Refund Policy:

Payment of Fees and Refund Policy

MEMBERSHIP

Membership of the College, an additional $10 fee per annum, ensures that you can contribute to the governing of the College. It entitles you to vote at Annual General Meetings, and a place, if you wish, on our College Council. It also ensures that you have a mailed copy of our brochure of courses each term for 12 months.

TUTORS

Due to unforeseen circumstances, tutors may occasionally be replaced by others with appropriate qualifications and experience.

VENUE REGULATIONS

All venues are non-smoking. Parking on the grounds (including students, tutors, employees and all other persons) is done so at your own risk, please park only in defined spaces. Non-enrolled persons, such as children, are not permitted to attend classes.

WHS REGULATIONS

No smoking on school grounds due to Dept of School Education regulations.

ACCESS AND EQUITY POLICY

The College will endeavour to provide access for all people regardless of their background. Access for people with disabilities is dependent on the access and facilities/resources available at the respective Government School or venue used by the College. Most of these schools have limited access, but the College will make whatever special arrangements are practicable to meet the needs of people with disabilities. The disAbility Manager will endeavour to provide support for students and staff where appropriate.

DIVERSITY AND SPECIAL ASSISTANCE

SGSCC is committed to providing access for all people including those with learning difficulties, disabilities or those who need language assistance.  Where possible SGSCC will endeavour to tailor courses & assessments to persons’ needs.  Please indicate requirements at enrolment. Access for people with disabilities is dependent on the facilities at the respective venues used by SGSCC. SGSCC will Endeavour to make special arrangements to meet the needs of people with disabilities.

PRIVACY

Information concerning students, including information submitted on the enrolment form, will be used by SGSCC or other authorised organisations for general student administration, communication, state and national reporting, program monitoring and evaluation.

The information may be disclosed to the National Centre for Vocational Education Research (NCVER) and/or an agent authorised to undertake surveys. The provision of this information is necessary for both enrolment and re-enrolment. Information provided will be held securely and disposed of securely when no longer needed. You may access your personal information by contacting the College on 02 9528 3344.

RIGHTS AND RESPONSIBILITIES OF THE CLIENT/STUDENT

Clients have the right to be treated fairly and with respect by SGSCC staff and students in line with equity and anti-discrimination legislation. Clients have the right to privacy, dignity and confidentiality. Clients have the right to expect quality provision of courses that recognise and appreciate individual needs and learning styles and with no hidden costs. Clients have the right to complain through appropriate channels. Clients have the right to appeal for a review of the results of an assessment (for accredited courses). Clients have the right to be protected from all forms of harassment. Clients have the right to expect truth in advertising. Clients have the right to know about policies referring to them. Clients have a right to a safe and clean learning environment.

Clients are expected to treat other SGSCC students and staff with respect and fairness. Clients are responsible for reading General Student Information contained in the College brochure and our Website. Clients are expected to behave in an acceptable and appropriate manner towards all College staff and students and to respect the property of the College, host schools, lessons and clients. Clients are to refrain from swearing in classrooms and other learning areas. Clients have the responsibility to not behave in any way that could offend, embarrass or threaten others. Clients are responsible for providing their course requirements where applicable (and where notified). Clients are responsible for being punctual and regular in attendance and are not permitted to bring non-enrolled persons to attend the class with them.

Clients are responsible for providing accurate information about themselves as required and advice on any changes i.e. correct name, contact phone number - other information as required for statistical reporting. Clients are responsible to refrain from using mobile phones, pagers or similar devices at any time in the class. Clients are responsible to not engage in plagiarism, collusion or cheating in any assessment task (for accredited courses). Clients are responsible for submitting all assessment tasks by the due date or asking for an extension of time if there are exceptional circumstances (for accredited courses). Clients have the responsibility to follow normal safety practices (e.g. following both written and verbal directions given by SGSCC staff).

RIGHTS AND RESPONSIBILITIES OF SGSCC

The College reserves the right to refuse enrolment or remove from class students who do not behave in an acceptable and appropriate manner towards College staff and students and who do not respect the property of the College, host schools and fellow students. The College has the right to charge course fees. The College has the responsibility to provide a safe workplace. The College has the responsibility in the conduct of its business to provide protection from the financial exploitation of its clients. The College has the responsibility to protect the privacy and confidentiality of clients and employees. The College has the responsibility to provide physical access for clients and employees dependent upon the access and facilities/resources available. The College has the responsibility to inform employees and clients of policies pertaining to them. The College has the responsibility to ensure honesty and truth in any advertising conducted. The College has the responsibility to act ethically in all its dealings and in line with equity and anti-discrimination legislation.

For further information please contact SGSCC on 02 9528 3344.

WEBSITE

This website may contain links to or frame websites of third parties (external websites). SGSCC is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by SGSCC of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this web site. SGSCC makes no warranties and accepts no liability in relation to material contained on external sites. SGSCC is not liable if interference with or damage to your computer systems occurs in connection with the use of this website or an external site. You must take your precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.

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WORKSKILLS

SGSCC offers a range of Nationally Accredited Training courses that are accredited by the Australian Skills Quality Authority (ASQA). These courses can be identified by the Nationally Recognised Training (NRT) logo and meet the Standards for NVR for Registered Training Organisations 2012. You may apply for Recognition of Prior Learning (RPL) and Credit Transfer. All accredited courses require students to be assessed to determine successful completion of a course.