Do you want to make a lasting difference in the lives of individuals seeking assistance with their own social issues? Then this course is the right course for you.

This course is is specifically designed to give you the right skills and knowledge to work with people, and assist them in seeking solutions to a range of personal and social issues. Community Services Workers work in many aspects of people’s lives and may work with children and families, senior citizens, those living with disabilities, those suffering drug and alcohol dependency, those living with a mental illness and other areas within the community.

What does this mean for you?

Real opportunities for you – so get qualified with SGSCC WorkSkills and kick start your rewarding career in Community Services today.

At this level, you will have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Australian Community Workers Association (ACWA) Accreditation

Accreditation is a public declaration of quality, it demonstrates that SGSCC is committed to being the best it can be and our course meets the exact expectations of our students and the workplace. Course accreditation standards have been set by a panel of educationalists, employers and practitioners who have worked with ACWA to determine the specific training and education needs of community workers and students. ACWA operates from the principle that high-quality education and training underpins exemplary community services. Fundamental to ACWA’s role is the protection of educational, fieldwork and practice standards to ensure community workers are well qualified. ACWA accreditation is the mark of educational quality in Australia’s community services sector. Graduates of SGSCC’s accredited course can immediately demonstrate their eligibility for membership of ACWA. This is often required by employers and when it is not, it provides graduates with a competitive edge.

What will you learn?

• Work with people to resolve issues
• Support people in difficult situations
• Work intensively with clients
• Case manage and counsel clients
• Work with other health and human services providers on behalf of your client
• Manage, design and deliver programs

Rewarding and fulfilling career options include:

• Assessor
• Community Services Worker
• Family Support Worker
• Client Services Manager
• Community Development Officer
• Service Manager
• Program Coordinator or Manager

Delivery and assessment mode

• Assessments are competency based which means that you have to demonstrate that you are able to meet the performance criteria for each unit.
• Assessment methods will vary including: Questions & Answers, projects, role plays, presentations, portfolios, observation.
• Assessments will be completed in and outside of class time.
• You should allow approximately 10-12 hours per week for self-study and out of class assessments.

Units of competency you will be studying:

1. CHCCCS007 Develop and implement service programmes (Core)
2. CHCCOM003 Develop workplace communication strategies (Core)
3. CHCDEV002 Analyse impacts of sociological factors on clients in community work and services (Core)
4. CHCDIV003 Manage and promote diversity (Core)
5. CHCLEG003 Manage legal and ethical compliance (Core)
6. CHCMGT005 Facilitate workplace debriefing and support processes (Core)
7. CHCPRP003 Reflect on and improve own professional practice (Core)
8. HLTWHS004 Manage work health and safety (Core)
9. CHCCCS009 Facilitate responsible behaviour (Elective)
10. CHCADV002 Provide advocacy and representation services (Elective)
11. CHCCDE012 Work within organisation and government structures to enable community development outcomes (Elective)
12. CHCDEV001 Confirm client developmental status (Elective)
13. CHCCSM005 Develop, facilitate and review all aspects of case management (Elective)
14. CHCCCS004 Assess co-existing needs (Elective)
15. CHCCSL002 Apply Specialist interpersonal and counselling interview skills (Elective)
16. CHCCCS019 Recognise and respond to crisis situations (Elective)

Work Placement

This course requires work placement which will be organised by SGSCC. Work placement (unpaid) is a compulsory component of the course where you will be assessed in the workplace.
400 hours

Entry Requirements

• There are no formal entry requirements
• New students are expected to attend a mandatory college orientation before course commencement. Orientation times and dates will be advised after enrolment.

All students must undertake the following:

• Working with Children Check
• Criminal Record Check

Course fees:

• This qualification falls under the NSW Fee Free Initiative
• Skills NSW provides fully subsidised training to gain skills in Australia’s growing industries. Go to https://skills.education.nsw.gov.au/nsw-fee-free to check your eligibility.

Delivery Overview:

• Duration: 8 term course
• Days: Monday & Tuesday OR Wednesday & Thursday (2 days per week), 9am - 4.30pm
• Units of Learning: 16
• Requirements: There are 400 hours of work placement.
• Monthly Intake: Yes

Time for you to enrol:

• The WorkSkills team are available to take your enquiry or enrolment on 02 8543 7412 during business hours
• At the Jannali Office Reception (Mon-Fri 9am to 5pm)

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